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The Astromania Casino Privacy Policy in UK, Your Data Protected by Us explains how your personal information is collected, used, and kept safe when you sign up for an account, prove who you are, and play for real money. It talks about security measures, how to use cookies, and how to handle payment information and £ transactions. This part also tells you what rights you have as a UK player in UK and how to ask to see, change, or delete your information.
Astromania collects only the information needed to open and maintain your profile, keep it safe from people who shouldn't be able to see it, and provide the services you request when you create an Astromania Casino account.
We can also use this information to make sure that your gaming experience is the same on all devices and sessions. Any information we ask for is clearly needed to do its job, like making sure you can play, keeping your login safe, handling transactions, and following the rules in your area, including UK, as needed.
A username (or player ID) and email address are common account identifiers. We use them to make your profile unique, send important account messages (like security alerts and confirmation links), and if you forget your password, help you get back in. For better account security and to help with identity checks, you may be asked for contact information like a phone number.
For example, if we see strange login activity, it can be used to send time-sensitive notifications. We collect personal information like your full name, date of birth, and UK (if needed) to make sure you are of legal age and to stop people from making duplicate accounts. This information is also used to help with verification steps when they are needed. Based on what you do with your account and the rules that apply, your location and address may be asked for. This helps make sure you are allowed to live in the country, lowers the risk of fraud, and supports payment processing checks that are linked to your account profile. Security data includes information about passwords (which is stored safely), the time and date of logins, and information about the device or browser. This data helps us keep your account safe, look for odd patterns, and lower the chance of someone getting in without your permission.
Astromania may also link your profile to basic transaction context whenever you register an account and use it for the first few times. This is done to make sure the cashier works safely, like when you deposit £20 or ask to withdraw £. This link helps stop fraud, stops account abuse, and speeds up the time it takes for our support team to fix payment or access problems. Set up your profile, preferences, and login information in order to create and manage your account. To make sure you're eligible, age and availability checks may be done, if needed. Encrypting your account and keeping people from getting in without your permission is important to keep it safe. To help with payments by making sure that deposits and withdrawals can be handled in a safe and consistent way.
As required by the rules that govern your account in UK, this is only done when it's called for by law. If a registration field is optional, you can usually leave it blank and still create an account. However, some features might not work until you provide basic information. It can take longer to activate an account or be harder to get back in after being locked out if you don't have the right eligibility or contact information.
Astromania Casino promotions are only given to players whose accounts and personal information can be checked and matched across all of our systems. This includes the terms and conditions of the welcome bonus and other promotions.
Some privacy settings and data limits can make it harder for us to confirm your identity, location, or account history. This can have a direct effect on whether you get a welcome bonus or a promotional reward. Your registration data, device and session signals, and payment information may be used to find duplicate accounts, areas that aren't allowed, and misuse in order to keep promotions fair and legal. If necessary information is missing, wrong, or can't be checked, the promotion could be canceled, changed, or taken away, and winners could have their winnings capped until the information is checked. Checks that have to do with privacy can change who you are and how unique your bonus account is.
Most of the time, you can only get one welcome bonus per person, household, device, or payment method. We might not give the bonus even if a deposit has been made, like a qualifying deposit of 100 £, if privacy settings or mistakes make it impossible for us to confirm that the person is who they say they are. Signals for location and jurisdiction. Based on where you play and where your account is registered, promotions may not be available to you. We may not let you join until we can confirm your location with official documents if you use tools that hide your location or if the way you log in doesn't match the address you gave us. Processing payments and checking for fraud.
We might compare the name on your payment instrument with your account information, transaction history, and how you use your payment instrument to stop fraud. If it turns out that someone else owns a payment method, a bonus like a match bonus up to £200 might be held up until the owner can be verified. Marketing preferences and how offers are sent. Some promotions need people to choose to receive bonus codes or limited-time offers. Some channels may still let you participate, but you might not get the message you need to start the promotion in time if you unsubscribe from those channels. Most of the time, a promotion may be turned down because the registration information doesn't match the verification documents (for example, the name, date of birth, or address).
It looks like more than one account is linked by the same devices, IP addresses, or payment methods. Use of anonymizing services that stop people from finding out where you really are. Data restrictions were asked for, which make it impossible to do required checks. You can't be sure who owns a payment method for a bonus-triggering deposit like $50 £.
Make sure your personal information is correct in the register, and make sure it stays that way in all of your account and payment method records. If a promotion asks for verification, do it right away before bonus funds are credited or winnings are returned. Don't make more than one account, and don't let other players use your devices or payment methods.
When you claim high-value deals like a bonus up to £300, you should only use payment methods in your own name. Make sure that the settings for how you receive messages let you get the promotional confirmations or codes you need. If a promotion is taken away because of privacy concerns, you may be asked to provide more information before any promotional winnings can be released. For example, you may be asked to do this before requesting a withdrawal of 500 £. The promotion can be brought back or replaced with a similar offer at Astromania Casino's choice, as long as the rules are followed and qualifying players are confirmed.
When you make a deposit at Astromania Casino, we quickly and safely fund your player account through our payment partners.
We only get the billing and transaction information we need to finish the deposit, stop fraud, and follow the law and regulations. There are strict controls on who can see your payment information, and it is only used for things like verifying your identity and the source of the payment, keeping accurate financial records, and matching your identity to the payment source. We do not ask for card or account information that is not needed, and we do not use your billing information for things that are not related. For deposits, we may need to know the type of payment method used, the amount of the deposit (for example, deposit £20 or deposit £100), the timestamps, the authorization results, a partially mask payment identifier, and your billing name and address if the provider asks for them.
Paying may be handled directly by a licensed payment processor, with Astromania Casino only getting confirmation and reference information instead of the full, sensitive payment credentials. This depends on the method chosen. We support methods that keep sensitive information safe when they are available, like tokenized payments and authentication in the style of 3D Secure. According to this, the verification step takes place in the payment network or provider environment, and we only store the information needed to match up transactions and keep your account safe. Many countries have different rules about which payment methods are accepted, and some options may not be available in your country because they aren't available there or because your bank or service provider doesn't allow them.
That's because if a method isn't shown in your cashier, it might not work for your account or where you are right now. Cards and other similar items: we handle authorization and anti-fraud checks, and when possible, we only record masked identifiers. When you send money to a bank account, we process the sender and reference information needed to match the transfer to your account and confirm receipt. For e-wallets and other methods, we get confirmation, a payer reference, and the status of the transaction from the provider. Your account information must match the billing information. Only a payment method registered in your name can be used for deposits for safety and legal reasons. If a deposit comes from a third party, we may decline it or ask for proof of ownership before letting the person make more deposits.
If we need to confirm a transaction, we may ask for some proof of where the money came from to keep your account safe. For example, if you deposit more than £250, we may ask for proof that the payment method you used is yours. If you've been doing something strange, we may ask for even more proof before letting you make any more deposits. Refunds and chargebacks are handled through the original method of payment whenever possible. Ownership and transaction history may need to be checked. If a chargeback is made, we may look into the dispute and follow the instructions of payment networks, banks, and regulators by using relevant billing and transaction records.
To make sure that withdrawals are quick, safe, and legal, Astromania Casino may ask for identity verification (KYC) before letting some people cash out. Know Your Customer (KYC) helps make sure that the account you're using is yours, that withdrawals are sent to the rightful owner, and that payment activity is in line with legal and responsible gaming. You can usually deposit money and play without stopping, but if you want to cash out 300 £ or more, you may be asked to prove your identity. When account information changes or when payment history shows that more confirmation is needed, checks can be asked for earlier.
Identification Verification (KYC) for Withdrawals: If KYC is needed, we will ask for the documents and details we need to make sure you are who you say you are and keep your account safe. Requests can only be for things that are needed for verification and to stop fraud. A clear photo or scan of a government-issued ID showing your name, date of birth, and that the document is still valid may be required as part of Know Your Customer (KYC). An official letter or statement from a bank that shows your full name and address and is dated within a reasonable amount of time is proof of address. As proof that you own the withdrawal method, payment method verification may include hidden payment information or proof of ownership.
Source of funds checks (when needed): extra information about where the money comes from, usually asked for when withdrawing larger amounts like $2,000 or when required by UK rules. Make sure that documents can be read, are complete, and have not been cropped for easier approval. If a document is turned down, we will usually let you know what needs to be fixed, like glare, missing corners, or account information that doesn't match. Before processing a first withdrawal, such as a cashout of 100 £ or more, KYC may be asked for. When you change your name, address, email address, or phone number, or when you reset your security credentials. If there is strange activity in the account, like multiple attempts to pay or inconsistent logins, it will be closed.
If rules say that extra checks need to be done on you because of your profile or UK. Important: Withdrawals can be stopped until the checks that were asked for are cleared. Once verified, withdrawals in the future are usually faster, unless something changes. There are safety rules for verification and withdrawals. Withdrawals will only be made to payment methods you control. If a deposit was made, we may need to see that up to the total amount deposited (for example, 150 £) is returned to the original method of payment before other withdrawal options can be used. To keep things running smoothly, we may ask that you use the same information about yourself for both your profile and your payment accounts. We might need to see a live verification step, like a selfie, to make sure that the person holding the document is the account owner.
We don't accept documents that have been changed or edited by someone else. Giving fake or changed proof could lead to your withdrawal being denied and your account being limited in other ways to protect the platform and other players. Verification of Documents and Security: Files are kept on secure systems that only certain people can access. Access controls and internal monitoring are some of the technical and organizational steps we take to lower the risk of loss, misuse, or access by people who aren't supposed to have it. Proof of identity, payment security checks, and meeting legal requirements are the only times documents are used. They aren't used for marketing tasks that have nothing to do with them. For as long as it takes to follow the law, settle disputes, stop fraud, and do audits, we only keep KYC records.
The length of time that information is kept can change based on the rules in UK and the activity in your account, like if you asked to withdraw 5,000 £ or more. Legal requirements may mean we have to keep certain records for a certain amount of time, but when we don't need them anymore, we securely delete or anonymize the data in line with our internal procedures.
These limits are there to help you keep your gambling fun and within your comfort zone. There are tools called "spend controls" that let players set clear limits on how much they can deposit, lose, and play in a session before it gets too hard to handle.
If you choose to set limits or self-exclude, we will only use the information you give us to carry out your request and keep a record of it. If you ask for changes or more protection, this makes sure that limits can't be gotten around and that support teams can always respond.
Spend controls usually include limits on how much you can deposit, how much you can lose, how much you can bet, and how long you can play for. To use them, we need to remember the type of limit, the amount (for example, a daily limit of 100 USD on deposits), the time period chosen, and the date and time the limit starts to work. For enforcement purposes, we also look at info about your gameplay and transactions that are connected to your account, like how much you deposited, how much you wagered, and how much you lost during the chosen time frame.
This is used to stop actions that would take you over your limit automatically. For example, once you reach £100 for the day, it stops you from making any more deposits. We may also keep a record of when a limit was added, changed, or removed, along with the account settings or support request that were used. Keeping this record helps keep disagreements from happening, makes sure that rules are followed, and lets us know that your request was properly handled. A deposit limit limits the total amount of money that can be deposited, for example £100 per day. Loss limit: stops net losses, like £150 per week. Total bets are limited by a "wager limit." For example, €300 per week is the wager limit.
Session time limit: limits the amount of time you can play (for example, 120 minutes per day). To keep you safe, some changes that lower limits (make them stricter) can happen right away. Changes that raise or remove limits may have a short cooling-off period. If there is a cooling-off period, we keep track of both the request timestamp and the activation timestamp so that the system can correctly enforce it. Information is not used to send you ads for gambling. It's used to stay within the limits you set for responsible gambling, stop people from getting around them, and keep a record of your settings. Keep it for as long as it takes to follow through on your request and meet legal and compliance requirements for spend control and self-exclusion records.
Accounts and systems used for responsible gambling controls can only be accessed by authorized personnel.
Self-exclusion is a stronger form of protection that stops you from using gambling services for a certain amount of time. As soon as you self-exclude, we take into account the status of your self-exclusion, the start and end dates, and the restrictions that apply (for example, account-only restrictions). This information is used to stop people from logging in, making deposits, or playing games during the self-exclusion period. That's not all; we also use self-exclusion data to stop transactions that would have gone through otherwise. For instance, if you self-exclude your account, any attempt to deposit £50 will be blocked, as well as any attempt to place a bet.
Support may look at your exclusion status and key timestamps if you contact them while you are self-excluding to make sure the restriction is still in place and to help you with account issues that aren't related to gambling. Requests to end a self-exclusion early are not allowed if the exclusion is meant to last for the chosen period. The stored dates make sure that this rule is always followed. Sharing data to enforce: self-exclusion information may be shared with trusted service providers who help with account security and payments if it's needed to protect players or meet obligations. This is only done to enforce the restriction. If necessary in UK, this may also include sharing with the right exclusion schemes or regulators to help stop access across services that are participating.
You can set or change limits on how much you can spend in your account's responsible gambling settings, or you can ask for self-exclusion through support. A stricter limit, like lowering the maximum deposit from £100 to £25, can also be asked for if you need extra protection. We will apply it according to the activation rules that apply.
While you play on your phone, Astromania Casino may collect and use data about your phone and the app to make sure the service works properly, keep your account safe, and make sure that important website and app features are tailored to your needs.
This information is used to keep sessions safe, stop fraud, fix technical problems, and make sure that payments and games work well on all devices. Your device settings and choices inside the product keep you in charge. Some platform controls, like limiting permissions and changing cookie settings, can help you stop ads from following you around. Some restrictions could make features like faster login, saved preferences, or security based on location less useful.
We may collect information about your device that helps us identify it, show content correctly, and spot any suspicious activity. This depends on how you access the casino (mobile browser or app).
For security checks and analytics, standard device data can include: Device identifiers, such as advertising identifiers when they are turned on; and app instance identifiers. Specifications about the device type, operating system version, browser type, language, and time zone are needed to make sure that performance and compatibility are at their best. To protect sessions and lower the risk of fraud, network information like IP address and connection diagnostics is used. To make things more reliable and help fix problems faster, use usage events like button presses, page views, error logs, and crash reports. For normal casino play, we don't need to see your contacts, photos, or microphone. If a permission request comes up that doesn't seem to have anything to do with security or gameplay, you can refuse it and keep using the browser version instead.
Location signals can be used in some situations to help with compliance and protect accounts. Choose an approximation of your location, let the app use your location while you're using it, or block all access to your location on most devices. If location is needed for certain checks, refusing it could stop people from getting in from some parts of UK. Notifications are not required. If you agree, we may send you security alerts (like a new login), updates to our services, and deals. Notifications can be turned off at any time in the settings of your device. This won't affect how you deposit or withdraw money or play games. Only functions that need it, like scanning verification documents, can ask for access to the camera.
There is also the option to upload files by hand. It's possible to finish a verification flow from a desktop browser or a different upload method if it gets stuck because of missing permissions. Face ID or fingerprint unlock may be available on devices that can handle it to make sign-in faster. Biometric information is handled by your device and is not stored by Astromania Casino. All we get is confirmation from the operating system that the authentication worked. Wi-Fi and network access are needed to play games and do things with your account. We might ask you to re-authenticate if you switch networks in the middle of a session to protect your balance and any transactions that are still going on, like withdrawals of 500 £.
To manage permissions, go to the App Settings on your device and choose whether to allow or deny each permission. If available, choose options like "Allow once" or "While using the app." Some features might not work until they get the permission they need, which can happen if you deny it. Mobile browsers and maybe even embedded web views use cookies and other similar technologies. They remember your preferences, keep you logged in, and let you see how well features work. Cookies can also help with marketing if your choices and local laws allow it. Simply necessary cookies are needed for things like logging in, keeping the site safe, and running the main features.
It remembers your language, region, and interface settings in the preferences section. Analytics: This helps us figure out how things are running and make navigation and game loading faster. Marketing: Used to track campaigns and show more relevant ads when it's possible to do so. The settings for your browser let you manage cookies. You can block third-party cookies, delete stored cookies, or use private browsing to control cookies. Please keep in mind that clearing your cookies may log you out and delete any saved preferences. You may also need to enter your account information again before you can do something like deposit £100. It's mostly up to the device and platform level to control tracking and ads. If your operating system lets you, you can stop interest-based ads, turn off the advertising identifier, and limit app tracking to lessen the personalization of ads.
We may still show you ads if you set stricter tracking limits, but they might not be as relevant, and it might be harder to tell how well your campaign is doing. Some browsers may be able to read Do Not Track and other similar signals, but support isn't the same on all platforms. Most of the time, the best way to stop tracking that isn't necessary is to use a cookie banner or privacy settings built right into the product. Keep your mobile operating system up to date, use a screen lock, don't install apps you don't trust, and sign out when you're done using a shared device for the best security and privacy. If you think someone else has gotten into your account without your permission, change your password right away and contact support so we can protect your account and any balance, even £50.
Is Astromania Casino legal in UK? We only work with players in places where it's legal for us to. Before you sign up, you need to make sure that gaming online is legal in UK. If your location is limited, we may not let you in, take away any bonuses, and return any £ that are left over after checks. To make sure we follow the rules, we may collect and store proof of residence as well as IP and device data to stop fraud, enforce our Terms, and meet AML and regulatory requirements.
We collect information about your registration (name, date of birth, address, email, phone number), your login and device data (IP address, browser, device identifiers), and your payments (payment method, transaction IDs, last digits or masked account references). This is so we can process your payments and keep your account safe.
Please show us your government ID, proof of address, and proof that you own the payment method before you can make a withdrawal or raise your limit. If we need to, we may ask for a selfie or a short video check and information about where the money came from for bigger cashouts.
Your information helps us approve withdrawals, stop chargebacks, and spot activity that seems odd. They may share your information with people who handle payments, stop fraud, check your identity, and the police if the law says they have to. This information about you is not sold. For security, use a unique password, keep your email safe, and get in touch with support if you see logins or transactions that you didn't make or see.
In order to protect your £, we may temporarily stop withdrawals while we check to see if the rightful owner is found or look into risk signals.
Bonus amounts and requirements depend on checking your account, device, and preventing fraud. To make sure people follow the rules and don't abuse the system, we keep track of bonus activity, wagering progress, and limit settings (deposit, loss, wagering, and session limits). You can choose not to get marketing emails and texts by going to your account settings. You will still get service messages about things like payments, security, and legal updates. It's possible that we may share your record with partners in order to stop you from re-registering if you set a timeout or self-exclusion.
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